Ensure your flower shop is prepared for the holiday season!

The holidays are fast approaching, which means increased business and an even busier schedule for your business.

Prepare your floral point of sale system for a smooth and successful holiday season by following these tips:

POS Checklist

Backups

• Verify Backups are running successfully
• Rotate backup devices regularly

Additional POS Equipment / Software Setup

Plan and schedule the following point of sale hardware changes early:

• Add workstations
• Set up ticket printers
• Set up receipt printers
• Confirm delivery areas
• Make changes to network hardware / router configuration

Floral Stationary / Office Supplies

Order any necessary office supplies:

• Super tickets, floral stationery and forms from Smurfit Westrock (formerly John Henry) <br /> For questions or to order, visit www.jhc.com or call 866-448-8300
• Printer Ink
• Receipt printer ribbon
• Receipt printer paper

Order Refusal Codes

Unlike other floral service providers, Teleflora doesn’t penalize you for refusing orders. Simply reject orders in a timely manner and we’ll take care of the rest.

Contact Teleflora POS Technical Support or visit the MyTeleflora Members Services Resource Centers for assistance refusing orders.

RTI

Dove POS

DovePlus

Delivery Confirmations

Great customer service makes for a successful holiday. Sending timely delivery confirmations is a great way to guarantee customer satisfaction. Confirmation deadline is 9pm (local time) the day of the delivery.

Ensure on time delivery of flower arrangements and gifts with Teleflora’s eDelivery Mobile Management app.

Flexible Codification

Flexible Codifications are a convenient way to manage your floral delivery service areas for busy holiday schedules. This allows you to add and delete service area zip codes that fit your shop’s holiday availability.

The Holiday Delivery Tab will be active during the following dates:

Thanksgiving: Thursday, November 14^th through Thursday, November 28^th

Christmas: Wednesday, December 11^th through Wednesday, December 25^th

Click here to confirm your delivery zones.

Email Marketing

Hand delivered flowers are one special way your customers show they care. Email Marketing is one of the most effective ways to reach these customers and bring more holiday orders to your shop.

Guarantee on time delivery by reminding customers to send holiday flower orders at least two weeks prior to the holiday.

With your POS system, you can email a few different ways:

1.  Customize holiday templates available within our POS email marketing feature.
2. Download your custom list to send emails through a third-party provider.
3. Personalize your own emails through eFlorist’s free email marketing program.

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Follow this checklist to ensure a successful holiday season for your flower shop. Teleflora is here to help with any questions and help keep your busy holidays running smoothly.

Should you have any additional questions, please contact tech support at:

Happy Holidays!